If you have forgotten your FAN, you can find it by visiting
If you have forgotten your password, you will need to have your password reset. See guidance here: KA-05574
If you are having issues using Multi-factor Authentication (MFA), please refer to the FAQs on the student MFA page in the first instance:
If you are still having problems, please contact the IDS Service Desk by calling 8201 2345. The Service Desk is open between 8am to 5.30pm, Monday to Friday, excluding public holidays.

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